Reservation & Cancellation Policy
When booking a spa appointment, all guests will be asked to provide a credit
card number to reserve a room. We understand that sometimes emergencies
and unexpected situations come up. That’s why TRU allows you to cancel your
appointment as long as you provide a minimum of 24 hours notice. This ensures
that our guests always receive the exemplary service we promise. Failure to notify
or show for a scheduled treatment in your room will result in a 50% charge of
the price of service(s) to be automatically charged to your credit card. Because
appointments fill up quickly, we suggest you schedule your next appointment
before you leave.

Spa Policy
Rushing to an appointment isn’t healthy or enjoyable. Get the most out of
your TRU experience by arriving at least 15 minutes prior to your spa treatment.
Our scheduling is designed to allow the correct amount of time needed to
complete your spa experience. If you happen to be late, we will do our best to
accommodate you, however we cannot guarantee the full length of the service.

Gratuity Policy
Gratuities are not included in service price and are a matter of personal
discretion on all of our services.

Children’s Policy
A relaxing experience for all TRU guests is of utmost importance to us. With
that in mind, we ask that all children under 10 without an appointment not
accompany you while you are getting a treatment. An adult must accompany
children under 12 that are receiving a service.

Cell Phone Policy
Shhh! Please be sure your cell phone is turned off at all times while in the spa.

Service Guarantee
We want you to be happy. That’s why we take great pleasure in the quality
of services we provide at TRU salon + day spa. If for some reason you are
unsatisfied with your service, please let us know and we will gladly work to
ensure your happiness.

Return Policy
Receive TRU credit for returned products when accompanied by a receipt,
and within 30 days of purchase.

Miscellaneous Policy
We accept all major credit cards, personal checks, and cash. There is a $30 charge
on all returned checks. All prices subject to change.

Gift Cards
Gift cards must be presented at the time of service and are non-refundable. Lost or stolen gift cards can not be replaced.

Guest Rewards Program
At TRU salon + day spa, we believe in giving back to our clients. That’s why we’ve created a Guest Rewards Program. You’ll receive points on the purchase of select services and products at TRU salon + day spa. Use the points you collect as cash toward any future service or product. To find out how many you have, simply check your receipt at checkout which will show your total number of points to date. Feeling the love yet?

Feel free to speak your mind! TRU salon + day spa professionals realize that a change in styling and treatment techniques from time to time is refreshing. You’ll never hurt our feelings — in fact, we encourage you to experience the talents of our entire team.