Helpful hints for your TRU experience
Reservation & Cancellation Policy
When booking a spa appointment, all guests will be asked to provide a credit card number to reserve a room. We understand that sometimes emergencies and unexpected situations come up. That's why TRU allows you to cancel your appointment as long as you provide a minimum of 24 hours notice. This ensures that our guests always receive the exemplary service we promise. Failure to notify or show for a scheduled treatment in your room will result in a 50% charge of the price of service(s) to be automatically charged to your credit card. Because appointments fill up quickly, we suggest you schedule your next appointment before you leave.
Rushing to an appointment isn't healthy or enjoyable. Get the most out of your TRU experience by arriving at least 15 minutes prior to your spa treatment. Our scheduling is designed to allow the correct amount of time needed to complete your spa experience. If you happen to be late, we will do our best to accommodate you, however we cannot guarantee the full length of the service.
Gratuities are not included in service price and are a matter of personal discretion on all of our services. 18%-20% is greatly appreciated. Gratuity is NOT accepted on credit cards.
A relaxing experience for all TRU guests is of utmost importance to us. With that in mind, we ask that all children under 10 without an appointment not accompany you while you are getting a treatment. An adult must accompany children under 12 that are receiving a service.
Cell Phone Policy
Shhh! Please be sure your cell phone is turned off at all times while in the spa.
We want you to be happy. That's why we take great pleasure in the quality of services we provide at TRU salon + spa. If for some reason you are unsatisfied with your service, please let us know and we will gladly work to
ensure your happiness.
TRU memberships are non-transferable. Discounts supercede any promotional pricing and memberships cannot be customized. Cancellations require 30 days written notice. Any unused services are automatically terminated when the membership is cancelled.
Receive TRU credit for returned products when accompanied by a receipt, and within 30 days of purchase.
We accept all VISA, Mastercard, personal checks, and cash. There is a $30 charge on all returned checks. All prices subject to change.
TRU Gift cards must be presented at the time of service and are non-refundable. Lost or stolen gift cards cannot be replaced. We do accept select third party gift certificates (i.e SpaFinder). Please note that unfortunately third party gift certificates cannot be used as payment in conjunction with any promotional pricing or discounts.
Guest Rewards Program
At TRU salon + spa, we believe in giving back to our clients. That's why we've created a Guest Rewards Program. You'll receive points on the purchase of select services and products at TRU salon + spa. Use the points you collect as cash toward any future purchases of hair and skin care products or from our boutique. To find out how many you have, simply check your receipt at checkout which will show your total number of points to date. Feeling the love yet?