Life's a lot more beautiful when you stay TRU. To who you are. And to whom you want to be. And nowhere will you feel more TRU than when you're visiting our salon + spa. TRU is about individuality. It is not a "one size fits all" experience, but a mirror of each person's needs. TRU is not a reaction. It is an interaction.
TRU salon + spa is about looking good without working too hard. About letting people take care of you, so you can take care of business — or pleasure. The experienced stylists and spa specialists at TRU know how to make you feel gorgeous. Even on those days when you're merely looking good. Because TRU beauty is all about you.
New Client Intake Form: https://forms.gle/V9mYN9rrsbmbL14v5
- Is this your first time visiting TRU? If so, please fill out this form so we can be a part of your hair journey!
Reservation & Cancellation Policy
- When booking any service(s) of $75 or more, all guests will be asked to provide a credit card on file to reserve their appointment. We understand that sometimes emergencies and unexpected situations come up. If you must cancel or reschedule your appointment, we respectfully request at least 24 hours notice. This ensures that our guests always receive the exemplary service we promise. Failure to notify within 24 hours and/or show for a scheduled appointment will result in a 50% charge of the price of service(s) to be automatically charged to your credit card. Because appointments fill up quickly, we suggest you schedule your next appointment before you leave.
- Rushing to an appointment isn't healthy or enjoyable. Get the most out of your TRU experience by arriving at least 15 minutes prior to your spa treatment. Our scheduling is designed to allow the correct amount of time needed to complete your spa experience. If you happen to be late, we will do our best to accommodate you, however we cannot guarantee the full length of the service.
- Gratuities are not included in service prices and are a matter of personal discretion on all of our services. 18%-20% is greatly appreciated. Gratuity is NOT accepted on credit cards, however many of our technicians accpet Venmo payments for tips as well.
- A relaxing experience for all TRU guests is of utmost importance to us. With that in mind, we ask that all children under 10 without an appointment not accompany you while you are getting a treatment. An adult must accompany children under 12 that are receiving a service.
Cell Phone Policy
- Shhh! Please be sure your cell phone is turned off at all times while in the spa.
- We want you to be happy. That's why we take great pleasure in the quality of services we provide at TRU salon + spa. If for some reason you are unsatisfied with your service, please let us know and we will gladly work to ensure your happiness.
- TRU memberships are non-transferable. Discounts supercede any promotional pricing and memberships cannot be customized. Cancellations require 30 days written notice. Any unused services are automatically terminated when the membership is cancelled.
- Receive TRU credit for returned products when accompanied by a receipt, and within 30 days of purchase.
- We accept personal checks, cash, and credit cards. There is a $30 charge on all returned checks. All prices subject to change. A 3.75% service charge will be applied when using a credit card for payment. As an incentive for our valued customers, we will waive the service charge when paying with cash and apply a 2% discount.
- TRU Gift cards must be presented at the time of service and are non-refundable. Lost or stolen gift cards cannot be replaced. We do NOT accept select third party gift certificates (i.e SpaFinder).
Guest Rewards Program
- At TRU salon + spa, we believe in giving back to our clients. That's why we've created a Guest Rewards Program. You'll receive points once you attend your prebooked appointment and upon purchase of products at TRU salon + spa. Use the points you collect as cash toward any future purchases of hair and skin care products from our boutique or toward your next visit. To find out how many you have, simply check your receipt at checkout which will show your total number of points to date.
Feel free to speak your mind! TRU salon + spa professionals realize that a change in styling and treatment techniques from time to time is refreshing. You’ll never hurt our feelings — in fact, we encourage you to experience the talents of our entire team.